Return and exchange

Return and replace

     We hope you like your Mladen Stojanovski products, but if you are not completely satisfied with what you have purchased, you can return undamaged, unwashed and unused item (s) within 14 days of receiving your order. We want you to feel confident in your order! Our customer service team is looking forward to answering your questions; you can call or email: +389 71 795 668 or mladenstojanovski@gmail.com

Need to return what you bought or received as a gift from the Mladen Stojanovski?

All returns must be received within 60 days of purchase. You can send it back here:

Mladen Stojanovski

To: Mladen Stojanovski

Str. T.C. Zebra, Vasil Gjorgov 16-16, Skopje 1000

Republic of North Macedonia

Be sure to include:

Your contact information: name, address, telephone number and email

Purchase / gift account or receipt

Received / Printed receipt

What if your product arrives damaged?

     As with all handmade items, variations are possible. Damaged or defective items must be reported to us within 10 days of receiving the package. Please do not send damaged products back to us unless you are asked to do so.

     The funds will be refunded in your original form of payment or the item will be sent back to you if it is in stock. Unfortunately, this option is not available for international orders. In that case, the cash in your original form of payment in the amount of the price of the product, plus taxes, within 14 days after we receive the defective item (s). Visual evidence for damaged items will be required. Please send us a picture of the damaged item (s), along with your order number to: mladenstojanovski@gmail.com, before sending it back.

The following items cannot be returned or replaced:

     Due to the nature of these items, unless damaged or defective arrive, we can not accept back the following products:

     Personalized or custom-made products on sale
If your product falls within the return parameters listed above or if you attempt to return an item that does not meet the return requirements, we will not be able to refund your money.

     Please note that the cost of returning the product is the responsibility of the customer.

Do you have more questions?

     We will be happy to answer any questions or concerns you may have about return, replacement or damage policies. The best way to not get in the Mladen Stojanovski is: +389 71 795 668 between 08:00 and 15:00 (GMT + 1), Monday-Saturday.

If no one is available, please leave a message with your name, order number and phone number and we will get back to you as soon as possible!